Refund

Refund Policy

For Goose Creek customers, the sections below set out returns, exchanges, and refunds. This page applies specifically to gosecrhkcandle.shop.

starting a request at Goose Creek
For Goose Creek customers at gosecrhkcandle.shop, this section explains starting a request. A return or exchange begins when you, contact us at Support@Gosecrhkcandle.shop before sending the item. Once the request is approved, Goose Creek will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

What Goose Creek customers should know about exceptions
Goose Creek publishes this exceptions guidance for customers using gosecrhkcandle.shop. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Details from Goose Creek on order problems
Goose Creek publishes this order problems guidance for customers using gosecrhkcandle.shop. For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

How Goose Creek handles condition of returns
For Goose Creek customers at gosecrhkcandle.shop, this section explains condition of returns. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Our approach at Goose Creek to support
For purchases made through gosecrhkcandle.shop, Goose Creek applies the following guidance on support. For return or exchange assistance, contact Support@Gosecrhkcandle.shop or 4232313154.

Details from Goose Creek on refund timing
The following refund timing guidance applies to the Goose Creek storefront at gosecrhkcandle.shop. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Our approach at Goose Creek to eligibility
Customers using gosecrhkcandle.shop can rely on the following Goose Creek guidance about eligibility. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

Merchant Information
Business name: Goose Creek
Brand name: Goose Creek
Email: Support@Gosecrhkcandle.shop
Phone: 4232313154
Physical address: 1449 Swann St NW, Washington, District of Columbia, 20009, United States